CANCELLATION & REFUND POLICY
Effective Date: October 13, 2025 (Date of Last Revision)
1. Policy Mandate and Definitions
This Official Cancellation & Refund Policy (hereinafter referred to as "the Policy") governs the process pursuant to which a customer ("the Client") may cancel an Order placed with Techno Perk ("the Company"). This Policy further stipulates the terms under which the Company shall provide a refund or product replacement to the Client. The acceptance of this Policy is mandatory for all transactions conducted with the Company.
2. Order Cancellation Procedures
2.1. Pre-Shipment Cancellation Eligibility
An Order is eligible for immediate cancellation provided the official status of the Order remains "Processing" or "Awaiting Shipment". Once an Order status is updated to "Shipped" or "In Transit," cancellation is no longer permitted or actionable.
- Method: Cancellation must be initiated through the Client's dedicated account portal or via formal written notice to the Company's designated support email address prior to the shipment confirmation.
- Financial Adjustment: Upon successful cancellation, the full purchase price shall be refunded. Any promotional bonuses, loyalty rewards, or discounts applied to the Order will be immediately and irrevocably withdrawn from the Client's account forthwith.
2.2. Post-Shipment Cancellation
Orders that have been shipped cannot be intercepted or recalled for cancellation. The Client must accept the delivery and initiate a Return Material Authorization (RMA) process, which is exclusively governed by the provisions detailed in Section 3 of this Policy.
3. Refunds and Replacement Provisions
3.1. Eligibility for Refund/Replacement
Refunds or replacements shall be processed strictly and solely in instances where the delivered product is proven, upon verification by the Company, to be Defective, Broken, or Materially Damaged at the point of delivery to the Client. The Company maintains an explicit policy against refunds or returns predicated on change of mind, lack of suitability, or subjective dissatisfaction.
MANDATORY EVIDENTIARY REQUIREMENT: The Client is formally required to record a clear, continuous, and unedited video documentation of the package unboxing process. Claims pertaining to damage or defects that are not supported by this unboxing video evidence shall be deemed incomplete and may be categorically denied.
3.2. Claim Submission Timeline
All claims for refund or replacement must be formally lodged with the Company within seventy-two (72) hours (3 days) following the official recorded delivery time. Claims submitted beyond this 72-hour period shall be rendered null and void, irrespective of the nature of the damage.
3.3. Fund Disbursement
- Processing: Approved refund transactions will be executed by the Company within three (3) business days of approval.
- Crediting: The credited funds shall appear in the Client's original payment account within five (5) to seven (7) business days, subject to the processing times of the Client's financial institution.
4. Policy Exclusions and Disclaimer
The following circumstances shall formally exclude a product from all provisions for refund or replacement:
- Products exhibiting evidence of physical abuse, unauthorized dismantling, or manipulation of internal components post-delivery.
- Any product damage resulting from improper use, accidental damage, or environmental exposure (e.g., water damage, extreme heat) after the point of delivery.
- The cost associated with initial shipping and handling is non-refundable in all circumstances.
